Meet the team: Claims Managers

Meet the team

Claims Managers


Hiscox’s Claims Managers in their own words.

Tony Rai Head of London Market Claims Tel: +44 (0) 20 7448 6104 [email protected]

Why choose insurance as a career?

As with many people I fell into insurance as a career. I started life as a solicitor but focussed heavily on (re)insurance litigation and was involved in significant cases on behalf of Lloyd’s Syndicates. I was lucky in that a number of those cases went to trial in the Commercial Court/Court of Appeal. Even as a solicitor I was focussed on (re)insurance and acted extensively on behalf of the London Market. At the same time I also spent time on secondment with a number of managing agents including Hiscox. During my time on secondment at Hiscox an opportunity arose to join as a Head of Claims and change careers. It was a fantastic opportunity that I grasped with both hands and have not looked back since!

How would you describe your job to a relative?

I would describe my job as managing a leading claims team in the London Market who handle specialist commercial claims. The best example of that I use is Kidnap and Ransom claims as it usually catches people’s attention after they have switched off when I say I work in insurance!

Your favourite/worst work task


My favourite work task has been the same throughout my career, resolving complex claims. I don’t really have a worst work task but having to deal with entities that do not have a similar customer focussed approach to claims handling can be a challenge.

What do you see as the London Market’s biggest claims challenge?
I feel the greatest challenge is the impact of increased regulation in the insurance industry and ensuring we remain compliant with the changing regulatory landscape.

How do you like to relax outside work?

I enjoy running and completed the London Marathon this year. A lot of my free time is taken up by my three children and I tend to be ferrying them about at the weekend for sport or drama.

Who would play you in a film about your life?


A young Al Pacino (one of my favourite actors)!

Lying on a beach or trekking up a mountain for this summer’s holiday?
I enjoy both but prefer to be active on holiday so will be doing both this summer

Peter Parsons Claims Manager, Property Tel: +44 (0) 20 7448 6759 [email protected]

Why choose insurance as a career?

Insurance provides great opportunities for personal and career development. It can be both challenging and rewarding but never stagnant and seldom dull. Although, having said this, I didn’t exactly choose insurance myself, it was more a case of insurance choosing me — but I’m glad it did!

How would you describe your job to a relative?

Interesting, challenging and enjoyable. I have met with different people from many different countries and walks of life. I have travelled extensively and faced some seriously challenging situations.

Your favourite/worst work task


My favourite task is meeting with our overseas representatives. I do not enjoy preparing for the quarterly reports.

What do you see as the London Market’s biggest claims challenge?
Lloyd’s systems (ECF) and broker staffing in the event of a major catastrophe impacting Hiscox customers.

How do you like to relax outside work?

I enjoy playing the guitar, reading, writing and visiting new places.

Who would play you in a film about your life?


That’s not for me to say ...but having asked others... it’s a race between Kevin Spacey, Terry Thomas and Idris Elba.

Lying on a beach or trekking up a mountain for this summer’s holiday?
I’m not really a beach person as I get bored too quickly and so it’s trekking for me.

Gavin Williams Energy Claims Manager Tel: +44 (0) 20 7448 6016
 [email protected]

Why choose insurance as a career?

I joined a broking house after leaving school, I thought it was a money brokers but it was actually an insurance broker. It took me two weeks to realise but by then I was hooked. After 20 years in the business I haven’t regretted my mistake.

How would you describe your job to a relative?

If you suffer a fire at home or crash your car I am the nice man from the insurance company that assesses your claim and writes a you a cheque — except that I do this for marine vessels, oil rigs and pipelines.

Your favourite/worst work task


Favourite: Travelling globally and negotiating a multi-million dollar deal to the mutual satisfaction of the client and Hiscox. Worst: Administration.

What do you see as the London Market’s biggest claims challenge?
The electronic trading of claims has reduced the face-to-face contact we have with our brokers. We must ensure that we maintain close contact and build relations, which is a key claims project within Hiscox.

How do you like to relax outside work?

Cycling and running.

Who would play you in a film about your life?


You might struggle to sell the script... my wife thinks that I look like Ewan McGregor (ignore his performances in Star Wars if you can).

Lying on a beach or trekking up a mountain for this summer’s holiday?
It’s the beach for me.

Chris Hughes Technical Claims Manager Tel: +44 (0) 20 7448 6578 [email protected]

Why choose insurance as a career?

For the same reason as most others – insurance chose me!



How would you describe your job to a relative?

Handling professional negligence claims against American hospitals.



Your favourite/worst work task


I enjoy settlement negotiations. The worst task is paying attorney’s fee bills.

What do you see as the London Market’s biggest claims challenge?
Maintaining face-to-face contact in the age of electronic claims handling.



How do you like to relax outside work?

Spending time with my family, running and playing five-a-side football (badly).



Who would play you in a film about your life?


Chuck Norris.

Lying on a beach or trekking up a mountain for this summer’s holiday?
Lying on a beach.

Jessica White Casualty Claims Manager Tel: +44 (0) 20 7448 6211 [email protected]

Why choose insurance as a career?

A recruitment agent directed me to insurance, and I never looked back!

How would you describe your job to a relative?

Litigation management, with a lot of negotiating and plenty of relationship development.

Your favourite/worst work task


Favourite: Dealing with a complex, multi-faceted claim – being a strong lead on the slip and making difficult decisions to ensure the best outcome.
Worst: Reviewing bordereaux.

What do you see as the London Market’s biggest claims challenge?
Differentiating our claims offering from our competitors. We need to look at how and where can we add value beyond the traditional back office claims handling.

How do you like to relax outside work?

A glass of wine and time with my family.

Who would play you in a film about your life?


My team suggested Joanna Lumley or Mrs Doubtfire. Neither of which is all that flattering.

Lying on a beach or trekking up a mountain for this summer’s holiday?
Lying on a beach. Although with two small children, trekking up a mountain would probably be more relaxing.

Dean Allen Marine Claims Manager Tel: +44 (0) 20 7448 6131 [email protected]

Why choose insurance as a career?

My first job offer was an office junior in a small insurance brokers. The rest is history as they say!

How would you describe your job to a relative?

I deal with Marine claims not motor or household, so I can’t help you with your own Insurance problems.

Your favourite/worst work task


My favourite task is when successfully negotiating a disputed part of a claim. The worst is dealing with all the regulatory and compliance issues.

What do you see as the London Market’s biggest claims challenge?
My concern is that there is little face to face interaction these days, I fear that young people coming into the claims market will miss out on an important part of the claim process.

How do you like to relax outside work?

Doing triathlons.

Who would play you in a film about your life?


I would say Richard Gere but one of my colleagues suggested Ray Winstone!

Lying on a beach or trekking up a mountain for this summer’s holiday?
I would prefer the adventure holiday, but my wife prefers the relaxing beach holiday, although this year we are going on our first cruise. I’m a little apprehensive as I see all the problems that occur on cruise ships!

James Pilgrim Morris Head of Professional Indemnity Claims Tel: +44 (0) 20 7448 6414 [email protected]

Why choose insurance as a career?

Choose you say? Not met many people who did that – but what a great career to fall into

.

How would you describe your job to a relative?

Working with great people to sort out myriad fascinating claims from around the whole world – and thereby being at the heart of a great business

.

Your favourite/worst work task


Favourite: No one thing – I love that every hour of every day is different. Worst: Going to yet another meeting.

What do you see as the London Market’s biggest claims challenge?
Keeping all our brilliant people and building out our winning proposition as the business goes into more and more new product lines (and expenses are squeezed!)



How do you like to relax outside work?

I don’t. I race my bicycle – much more fun

.

Who would play you in a film about your life?


Right, they are going to make a film about me!

Lying on a beach or trekking up a mountain for this summer’s holiday?
Beach – everyone needs a rest once in a while.

Roger Bowes Aviation Underwriter Tel: +44 (0) 20 7448 6438 [email protected]

Why choose insurance as a career?

I fell into insurance. I always wanted to be stock broker but ended up at an agency which dealt with the insurance industry and ended up starting as an insurance broker.

How would you describe your job to a relative?

It involves anything and everything to do with insuring the aviation industry from airlines to airports, air traffic control, helicopters, small planes, big planes, product manufacturers, banks who own planes, caterers, refuellers, repair and maintenance organisations!

Your favourite/worst work task


Favourite task is the resolution of complex claims and litigation and the worst would be dealing with useless systems such as ECF. Give me an old school file anyday!

What do you see as the London Market’s biggest claims challenge?
The ability to control service providers and costs is a massive challenge.

How do you like to relax outside work?

My kids take up most of my time. Give me a good restaurant and a top meal and I can relax.

Who would play you in a film about your life?


Jim Carey.

Lying on a beach or trekking up a mountain for this summer’s holiday?
Lying on a beach... any day!

Sophie Read Reinsurance Claims Manager Tel: +44 (0) 20 7448 6214 [email protected]

Why choose insurance as a career?

My first six months as a trainee solicitor was spent in the reinsurance department – it was difficult to resist the appeal!



How would you describe your job to a relative?

A really interesting role, requiring a mix of technical and personal skills.  The Hiscox Wine Hamper normally gets a special mention too.



Your favourite/worst work task


My favourite task is reviewing and settling a claim for which we have been provided with timely updates and all pertinent information.  Unsurprisingly it follows that my least favourite task is reviewing a late notified claim with minimal information.

What do you see as the London Market’s biggest claims challenge?
The consolidation of broking houses and resulting pressure on broker service.



How do you like to relax outside work?

With good friends and family. 



Who would play you in a film about your life?


Hmm, someone short and blonde. 

Lying on a beach or trekking up a mountain for this summer’s holiday?
Neither – a stroll through some vineyards and watching the Tour de France!