I am the head of Product recall at Hiscox. I have been in the London insurance market since 1986 and I have always specialised in niche speciality lines. My career has spanned both the broking and underwriting side including roles at Greig Fester, Sedgwick, ACE, Marsh and Catlin. I joined Hiscox in 2015 to set up a new Product recall team along with 3 colleagues from Catlin. I am a firm believer that if you stand still you go backwards and new product development is always at the forefront of my mind. I travel extensively with work as I feel that to differentiate yourself you need to be closer to your clients than any other insurer in your field that they use.