Claims philosophy

Proactive claims management to provide speedy, efficient, courteous and fair handling of claims in an effort to minimise the disruption to our Insureds and their businesses.

We are dedicated to providing a fair claims service to all of our customers wherever they are and however hard it may be. At Hiscox we are committed to doing the right thing.

We aim to provide the excellent claims service our customers have come to expect from Hiscox. We do this by employing market leaders in claims across all classes of business. Our team has a wealth of experience, deriving from a range of backgrounds including brokers, lawyers and service providers.

Our goal is to be ‘as good as our word’, we endeavour to act fairly and honourably in all our dealings with customers and third parties. We are committed to doing what we said we would do, when we said we would do it.

Our claims philosophy is clear. We are driven to providing a consistent, timely and efficient service in all aspects of dealing with customers. We believe there is always a better way and we are always keen to discuss innovative approaches to resolving claims. If there is something you think we could do better, please let us know.

We are a people business and we never forget that fact. We operate a fair, firm and inclusive approach to claims handling and we try to interact with brokers and customers as much as possible throughout the life span of a claim.

When difficult issues arise, we try to address and deal with them in a respectful and fair way, aiming to find an agreeable outcome for all parties.