Laura Flett

Specialty Claims Manager
Linkedin profile

About Laura

I am the claims manager for the crisis management division. I have worked at Hiscox since 2014, initially in the UK Retail business unit handling complex and high value third party claims.  I subsequently transferred to Hiscox London Market.  I have worked in the insurance industry for around 13 years, having worked at an international law firm advising insurance companies prior to joining Hiscox.  In the Crisis Management Claims Team, we handle Terrorism, Product Recall, Personal Accident and Kidnap & Ransom claims, amongst other things!  We are often dealing with claims arising as a result of world events, so if it is in the news, it may well be on our desks.  Outside of Hiscox, I am a member of the NexGen Claims Committee for the LMA.  

In my free time I enjoy travelling, walking my dog and spending time with my family and friends. I enjoy most sports and love my gym classes and generally being active.  


We are dedicated to providing a fair claims service to all of our customers wherever they are and however hard it may be. At Hiscox we are committed to doing the right thing.

Product details

18th January 2022

60 seconds with… Paul Hasler

Hiscox London Market’s new Property Claims Manager tells us about the biggest changes that he has seen in the industry over the last 10 years.  

Read more

11th January 2022

60 seconds with… the Major Property team

The past 12 months have thrown up many challenges and taught a new generation of underwriters some very old lessons. Through a mixture of good fortune, hard work, diligence and ...

Read more