Our claims philosophy


We work collaboratively with the other functions within Hiscox as well as with all of our customers to ensure we have the information needed to make the right decisions. 


We are dedicated to providing a fair claims service to all of our customers wherever they are and however hard it may be. At Hiscox we are committed to doing the right thing. 


Our goal is to be ‘as good as our word’. We endeavour to act fairly and honourably in all our dealings with customers and third parties. We are committed to doing what we said we would do, when we said we would do it. 


Each claims underwriter takes responsibility for the cases that they handle and ensures service is provided in a timely and efficient manner in all aspects of dealing with customers. 


We are a people business and we never forget that fact. We operate a fair, firm and inclusive approach to claims handling. When difficult issues arise, we aim to deal with them in a respectful and fair way, in order to find an agreeable and fair outcome for all parties.


Contact the team

Meet our Claims managers

James Roberts
Head of London Market Claims Operations
James Roberts
Rebecca Hartley
Head of London Market Claims
Laura Flett
Casualty Claims Manager
Jenna Hales
Marine, Energy and Specialty Claims Manager
Jenna Hales
Chris Moore
D&O Technical Claims Manager