About James
I am the Head of Operations and Governance and have been with Hiscox since February 2020. My team is responsible for enhancing the overall operational performance of HSL Operations to ensure that all business units writing on syndicate capacity operate within agreed operational service standards and the latest regulatory guidance, operating under a single Operational Governance and Control Framework. I have worked in the insurance industry for over 20 years, starting out as a Lloyd’s broker, before shortly crossing over to the managing agency side and working for two major Lloyd’s syndicates prior to management and operational roles at my previous company. I work closely with the Chief Operating Officer and Chief Risk Officer to ensure that we run well governed business operations that support a large and complex book of business within Lloyd’s.
