James Roberts

Head of London Market Claims Operations
James Roberts

About James

I am the Head of London Market Claims Operations. I joined Hiscox in February 2020 as Head of First Party Claims, moving into my current role in August 2021. I have worked in the insurance industry for over 20 years. I started out as a broker, crossing over onto the syndicate side after 2 years to become a claims underwriter for two major Lloyd’s syndicates before moving into management and operational roles at my previous company. I work closely with the Head of London Market Claims, ensuring we are set up for success operationally and able to deal with one of the most complex books of business within Lloyd’s.

I enjoy spending time with my family, playing tennis and running. I also like cooking and baking at home whenever I can.


We are dedicated to providing a fair claims service to all of our customers wherever they are and however hard it may be. At Hiscox we are committed to doing the right thing.

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Meet the Hiscox London Market Claims Centre

From property, to marine, energy and specialty, crisis management, and casualty, the Hiscox London Market Claims Centre (LMCC) brings a pool of highly talented claims professionals working ac...

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